TSD Services

Job Title:

  • Application Support Engineer / .Net Support

TSD is looking to hire an Application Support Engineer who will be part of a world-wide acting conglomerate in the financial industry.

Responsibilities:

  • Get acquainted with both the Production and Non-Production environments of the client. Perform daily checks to ensure their availability.

  • Work directly with users to troubleshoot and support incidents regarding application and system outages.

  • Track all work through the centralized ticket tracking system.

  • Cooperate with Developers and QAs to ensure timely completion of each cycle from the client’s workflow.

  • Perform ad hoc requests from users for file regarding configuration of the non-production environments and applications.

  • Perform maintenance tasks and changes to the Production environments, following an internal change process.

  • Work with other IT groups during maintenance to ensure minimum impact on production processes.

  • Escalate potential Production issues to the proper parties in a timely manner to avoid business outages.

Requirements:

  • Minimum two (2) years of experience with Microsoft based environments (Windows Server 2008 or higher).

  • Minimum one (1) year of MSSQL experience.

  • Minimum one (1) year of experience with IIS and web-based technologies.

  • Experience in automating processes with Powershell.

  • Knowledge of incident management, SLAs, change management.

  • Highly developed organizational skills.

  • Highly developed, process-oriented skills for troubleshooting, problem-solving, and problem resolution.

  • Assist in testing of solutions.

  • Fluency in English.

  • Very good verbal and written communication skills.

  • Bachelor’s degree in computer science, mathematics or natural sciences preferred.

Advantages:

  • Excellent English language skills;

  • Able to work with minimal supervision;

  • Good communication skills;

  • Motivated and self-driven;

  • Excellent team player;

We offer:

  • Possibility to work remotely;

  • Work on interesting projects with a team of skilled professionals;

  • Relocation option;

  • A challenging job in a fast-developing company;

  • Possibilities for career advancement;

  • Very good remuneration package and complimentary social benefits;

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