Support and Maintenance for Relativity Apps
• Support and Maintenance for Relativity Apps
Created with Your Needs in Mind
Regardless of whether you use RelativityOne or a Relativity on-premises version, you can benefit from our Support and Maintenance for Relativity Apps, which features regular quality assurance testing of your custom Relativity applications, scripts, or workflows.
Considering the needs of the Relativity community, TSD offers you a tailored solution, which was designed to ensure that your custom Relativity apps and workflows are compatible with the latest Relativity release. TSD’s support & maintenance service will cover every step along the process of keeping your platform-based applications always up and running, error-free and performance-boosted, thus allowing you to concentrate on your core activities in Relativity.
Achieve a Smooth Transition from Relativity On-prem to RelativityOne
Currently in a process of transferring from on-premises to RelativityOne? Let our expert Rela team take care of this for you. Our Relativity applications support and maintenance service will lead you through an easy and smooth transition, so in case your organization is planning or presently going through such stage, our offering comes at the right moment to perfectly fit your needs.
Maintaining code base of product
Maintaining team availability and product knowledge
Monthly full regression tests of product on newest Relativity version with a detailed report of the results, including defects found, severity, test cases, executor, etc.
Subsequent analysis by TSD with estimates of level of effort for the resolution
Priority fixing of reported defects
Maintaining the client’s official Product Roadmap in order the fixes to be incorporated in a following release
Maintaining and providing UAT Sandbox environment
Free training, demos, support
100% coverage – support, maintenance, warranty
Access to team(s) of knowledgeable Relativity experts that will ensure a complete and proper functioning of your Relativity apps and workflows
Saving money from maintaining or onboarding and training of in-house Application Developers, QAs, Support Engineers with Relativity experience
Cost savings from maintaining in-house Sandbox environments
Leveraging personalized monitoring of your Relativity apps
Increased applications efficiency and reliability
Improved user experience
Prevention of potential unexpected incidents in the production process
Flexible annual subscription plan with different support tiers that match your needs