IT Operations
Expert IT management tailored to keep your business running smoothly while you focus on what matters the most.
IT Operations Outsourcing with TSD
In today’s fast-paced business world, most companies rely on technology to keep their operations running smoothly and deliver timely and high-quality solutions to their customers. However, not every business has the needed in-house technical expertise to manage its IT infrastructure effectively.
Maintaining an expert IT team internally can be costly and challenging, especially when the core business focus is not technology-oriented. In such cases, it is аn optimal alternative to outsource the company’s IT operations to an experienced vendor who can provide the right solutions for your needs.
From helpdesk and system administration to building and hosting client infrastructure, we at TSD can help you run a smooth IT backend while you focus on your primary business goals. With over 17 years of industry experience and a proven track record, we can support your organization by providing expertise in various information technology areas.
Our IT Operations Service Offerings
A proven best practice for both in-house and external use in businesses is to have a dedicated department that handles all technical inquiries, ensures proper documentation, and follows procedures to assist requesters. A helpdesk department is the go-to place for every user (internal or external) for assistance when a system or application does not perform as expected. Helpdesk specialists handle everything from basic technical cases to remediation procedures and escalations.
TSD can assist with building an entire structure from the ground up. Our team will work directly with you to collect all necessary information on your current technical setup as well as any additional systems you may want to incorporate.
Development of technical documentation and procedures, SLAs and KPIs, personnel training, metrics, and reporting are among the areas in which you can leverage our extensive competence.
The main concept behind having a department fully dedicated to monitoring business software applications and their behavior, network, and server infrastructure and providing a proactive response to potential issues is adding resilience to fast-growing businesses, especially those that deal with financial transactions.
Customer payments, business software availability, and always-on infrastructure are key factors for maintaining business stability. All those factors can be monitored via built-in or newly integrated software solutions that generate statistical graphs and alerts that provide data for pattern analysis and current state to allow proactive issue detection and remediation prior to impact.
24/7 Monitoring – Continuous monitoring covers business applications and infrastructure, including application logs, performance, certificates, service availability, and server availability.
Escalations – We define and handle escalation paths based on issues identified through monitoring activities. We host bridge calls and assemble investigation parties to allow for quick response and remediation of issues.
Incident & Problem Management – We ensure thorough documentation of all monitoring and proactive activities, keeping track of escalations and documenting each detail, thus enabling senior technical resources to focus on issue resolution.
RCA – We perform coordination of root cause analysis activities with technical parties and documentation, allowing for senior management analysis.
Reporting – This involves various reports, including daily, weekly, and monthly data on the number of addressed issues, alerts, completed changes, and more.
Procedures – We perform scheduled maintenance activities such as server reboots, service restarts, server maintenance, and patching. Daily system health checks can be performed before the start of the business day to ensure all components of the production environment are healthy and readily available.
Service Management – All items listed above, including staff management, training, SLA definition, capacity, and team management are carried out by TSD as your official service provider.
In a fast-paced growth scenario, a business may be required to expand on its current IT infrastructure, be it on-premises or cloud. TSD has the right resources to help design and enhance your current setup to match your expectations.
On-premises infrastructure maintenance and administration includes server and database management, patching, backup, and configuration. Our teams can ensure consistent management of your IT environment and thorough documentation of all technical procedures, following established best practices.
Infrastructure as a Service (IaaS) is another appropriate option when you want to scale up but are unsure of the right choice of technology. This model involves the provisioning and administration of a complete infrastructure solution that may include servers, networks, databases, storage, and backup mechanisms.
Due to the high concentration of cyber threats in today’s world, all companies have considered purchasing security solutions to help prevent business downtime and interruptions. Selecting the right tools and approach often turns out to be a difficult task due to the vast selection on the market.
TSD can help by providing consultancy services during the research phase as well as assisting with the implementation and administration of such services. As we have been an ISO:27001 certified company for over 10 years, we are confident in the cyber security area, understanding the importance of vulnerability assessment, early detection, and timely prevention of breaches.