Support and Maintenance for Relativity Apps

Obtain the highest quality of your custom Relativity applications and ensure a smooth transition from on-premises to RelativityOne with TSD’s reliable support and maintenance offering.

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Created with Your Needs in Mind

Regardless of whether you use RelativityOne or a Relativity on-premises version, you can benefit from our Support and Maintenance for Relativity Apps, which features regular quality assurance testing of your custom Relativity applications, scripts, or workflows.

Considering the needs of the Relativity community, TSD offers you a tailored solution, which was designed to ensure that your custom Relativity apps and workflows are compatible with the latest Relativity release. TSD’s support & maintenance service will cover every step along the process of keeping your platform-based applications always up and running, error-free and performance-boosted, thus allowing you to concentrate on your core activities in Relativity.

Achieve a Smooth Transition from Relativity On-prem to RelativityOne

Currently in a process of transferring from on-premises to RelativityOne? Let our expert Rela team take care of this for you. Our Relativity applications support and maintenance service will lead you through an easy and smooth transition, so in case your organization is planning or presently going through such stage, our offering comes at the right moment to perfectly fit your needs.

Service Overview

  • Maintaining code base of product

  • Maintaining team availability and product knowledge

  • Monthly full regression tests of product on newest Relativity version with a detailed report of the results, including defects found, severity, test cases, executor, etc.

  • Subsequent analysis by TSD with estimates of level of effort for the resolution

  • Priority fixing of reported defects

  • Maintaining the client’s official Product Roadmap in order the fixes to be incorporated in a following release

  • Maintaining and providing UAT Sandbox environment

  • Free training, demos, support

Benefits

  • 100% coverage– support, maintenance, warranty

  • Access to teams of knowledgeable Relativity experts that will ensure complete and proper functioning of your Relativity apps and workflows

  • Saving money and effort from maintaining or onboarding and training of in-house Application Developers, QAs, Support Engineers with Relativity experience

  • Cost savings from maintaining in-house Sandbox environments

  • Leveraging personalized monitoring of your Relativity apps

  • Increased applications efficiency and reliability

  • Improved user experience

  • Prevention of potential unexpected incidents in the production process
  • Flexible annual subscription plan with different support tiers matching your needs

Annual Subscription Plan Options

What Our Clients Say

left-quotequotes-rightUbiqus Labs partnered with TSD Services to develop our app for Relativity and we couldn’t be happier. TSD team members are very professional, customer-centric, and friendly. They managed our project with care, very good communication, and expertise.
Nicolas Konieczny, E-Projects Director , Ubiqus Labs
left-quotequotes-rightLionBridge has a great business relationship with TSD. You are reliable, flexible and valued partner. Our work on LionBridge Connector is great and exceptional.
Shaun Scruton | Product Manager, Lionbridge
left-quotequotes-rightTSD employees were a pleasure to work with and understood our needs. They were always professional, willing to make changes, and provided their expertise to improve our product. Work was always completed in a timely fashion and we are very excited with the final product.
Jayson Griffin | Senior Vice President, Consortra Translations
left-quotequotes-rightTSD provided Elevate with custom development services to create and deploy a new billing system based on our use of RelativityOne. The solution TSD produced for us by building advanced and complex customizations in MaxBilling radically reduced the time required to complete monthly billing activity. The three-to-five day manual process was replaced by an automated one that now takes three hours. MaxBilling eliminated the need for manual data entry, use of multiple Excel spreadsheets, and possibility of human error. Our new system is 95% faster, highly accurate, and very easy to use. The solution has enabled us to capture more revenue and speed up the billing cycle to get paid faster. The TSD team has been a true partner, and we are delighted with the results they produced.
Lindsay Chastain | Director, Disputes and Investigations, Elevate Services
left-quotequotes-rightMaxBilling has enabled us to accurately track and report in real-time our clients’ eDiscovery costs either by workspace, matter, and/or client spend. Additionally, MaxBilling is deployed in our Client Domains, so our Managed Services Clients can benefit from this added value.
Gary Bendel| President and COO, PLUSnxt
left-quotequotes-rightThrough the MaxBilling customization, we were able to automate the workflow, mitigate errors, and provide a quality product to our clients.
Cory Logan | Director of Managed Services, Complete Discovery Source, Inc.
left-quotequotes-rightWe needed a good, easy to use solution to help with generating bills out of our on premise Relativity application. TSD provided us with a great tool that cut down the amount of time it took to create the invoices. The invoices are accurate and we have been able to increase our ROI for our Relativity application.
Mark Combs | Chief Information Officer, Steptoe & Johnson PLLC
left-quotequotes-rightTSD has been instrumental in assisting us with being able to quantify our data in our instance of Relativity. They are proficient, attentive, and have assisted us with solving several of our pain points at the firm. We continue to rely on their services and expertise, which contribute to our continued success.
Stephen Johnson | Assistant Director, eDiscovery and Practice Advisory Services, Cozen O'Connor
left-quotequotes-rightMaxBilling has been a game-changer for us and is a critical component of our billing lifecycle. After our deployment of MaxBilling, we are now able to execute our monthly billing in 0 days (as opposed to the prior 49 days). TSD’s support is invaluable to our team and I could not recommend the TSD team and the MaxBilling product more highly. First-class all the way.
Strategy & New Product Director Cyber Solutions & Data Strategies, An AMLAW 100 Law Firm

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