Our client is a leading specialty finance company that focuses on providing auto loan solutions to consumers. With a commitment to serving customers through trusted dealer partnerships, the company plays a significant role in the automotive financing industry. They specialize in offering flexible and personalized financing options to individuals helping them achieve vehicle ownership. The organization’s focus on innovation, efficiency, and customer-centric practices has positioned it as a key player in the auto finance sector.

Our client relied on business-critical systems that processed a high volume of overnight data transactions — ranging from 10,000 to 20,000 batch jobs per night. To manage this, they implemented a batch scheduler system. However, ensuring smooth execution required constant system monitoring and timely escalation of any issues, including during off-hours.

Therefore, the financial organization faced the need for external assistance involving collaboration with a trusted offshore partner. They needed a reliable service provider who could quickly deploy skilled resources, stay within budget, and provide continuous monitoring and support for these critical processes.

One part of the solution to our client’s challenge was the implementation of a centralized system for monitoring and management of scheduled batch jobs (Active Batch, Control M) and batch scheduler systems.

The other half of the solution was engaging TSD’s dedicated resources to continuously monitor the systems. To address the client’s need, TSD provided quality, reliable, and dedicated resources with the necessary data operations expertise who became a part of the company’s team, handling monitoring and escalations proactively and efficiently.

In 2019, we supplied the client with two data operations engineers, successfully covering monitoring during US out-of-hours. Over the next few years, TSD expanded its support. In 2022, for our client’s further convenience, we extended our coverage from 8 to 16 hours, thus providing a swing shift or covering US afternoon hours. In 2024, we extended the coverage from 16 to 24 hours, ensuring 24/7 monitoring of the company’s systems with the valuable support of a team of six DataOps specialists.

TSD’s dedicated resources became an extension of the client’s in-house IT team, proactively handling system monitoring and issue escalation. Building trust through consistent performance, TSD further augmented the client’s team by providing application developers and support engineers to address broader IT needs.

This collaborative partnership evolved into a trusted, long-term business relationship that enabled the client to achieve operational excellence.