Summary:

We are looking to hire an Infrastructure Operations Engineer to provide hands-on support, administration, and maintenance of business-critical infrastructure environments. The role will be responsible for ensuring the reliability, availability, and performance of enterprise infrastructure platforms, including virtualization, Windows and Linux servers, storage, backup and disaster recovery, VDI, identity services, and infrastructure monitoring.

Job Role:

Provide hands-on operational support for enterprise infrastructure environments, maintaining the reliability, availability, performance, and health of infrastructure platforms. You will support VMware, Hyper-V, Windows Server, Linux, Storage, Backup, Disaster Recovery, VDI, Identity Services, and Infrastructure Monitoring. Daily duties include troubleshooting and resolving routine to moderately complex infrastructure issues, executing operational procedures, maintenance activities, standard changes, and service recovery. In this role, you will work as an extension of the onshore Infrastructure Operations team across multiple technical domains and escalate complex technical, architectural, and root-cause issues to senior engineering teams.

Job Responsibilities:

  • Infrastructure Operations: Perform daily health, availability, capacity, and alert monitoring. Triage incidents, troubleshoot service degradation, execute documented recovery procedures, implement approved changes, participate in scheduled maintenance, and support priority incident response.

  • Virtualization & Server Administration: Administer and support VMware and Hyper-V environments. Support Windows Server and Linux systems. Provision, configure, patch, troubleshoot, upgrade, migrate, and decommission servers and virtual machines. Support cluster maintenance and workload migrations. Perform OS administration, log analysis, service validation, and configuration troubleshooting.

  • Storage, Backup & DR: Monitor storage health, capacity, replication, backup completion, and recovery readiness. Troubleshoot backup failures and execute remediation procedures. Assist with storage provisioning, capacity management, lifecycle activities, and troubleshooting. Perform backup validation, restore testing, and support DR/recovery exercises. Maintain DR runbooks.

  • Virtual Desktop Infrastructure (VDI): Support VMware Horizon, Connection Servers, Unified Access Gateways, and desktop pools. Perform VDI health checks, maintenance, image lifecycle activities, and platform validation. Troubleshoot VDI connectivity, authentication, availability, and performance issues.

  • Identity & Authentication: Support Group Policy implementation, testing, and troubleshooting. Monitor and validate Microsoft Entra ID synchronization and hybrid identity services. Troubleshoot authentication and access-related issues and execute documented identity remediation procedures.

  • Monitoring & Documentation: Monitor infrastructure dashboards using enterprise monitoring platforms. Perform first-response troubleshooting and diagnostic data collection. Create and maintain runbooks, knowledge articles, SOPs, and handoff documentation. Identify recurring incidents and recommend opportunities for process improvement and automation.

Job Requirements:

  • Required Qualifications: Associate or bachelor’s degree in IT, Computer Science, or equivalent professional experience. 3+ years of experience supporting enterprise systems, infrastructure operations, or data center environments.

  • Technical Skills: Hands-on experience administering Windows Server and/or Linux systems in production. Experience supporting Hyper-V lifecycle operations and troubleshooting.

  • Core Knowledge: Working knowledge of VMware, storage, backup, restore, replication, disaster recovery, capacity and performance management. Working knowledge of Active Directory, Group Policy, Microsoft Entra ID, DNS, DHCP, and authentication services.

  • Operational Skills: Experience working within formal incident, change, and problem management processes. Strong troubleshooting, technical documentation, communication, prioritization, and escalation skills.

Preferred Qualifications:

  • Experience supporting VMware Horizon or another enterprise VDI platform.

  • Experience with enterprise platforms such as Rubrik, Zerto, or LogicMonitor.

  • Experience with PowerShell, shell scripting, or other automation technologies.

  • Experience supporting hybrid infrastructure spanning on-premises data centers and Microsoft Azure.

We Are Offering You:

  • Working hours: Afternoon Shift, 12:00 PM – 8:00 PM Bulgarian time (EET), Monday to Friday.

  • Remote work and work-from-home opportunities.

  • Professional training and career advancement opportunities.

  • Healthcare and employee wellness programs.

  • Positive and friendly work environment with open communication.

How To Apply:

Please send us your CV in English and take the next step in your career with us.

APPLY NOW
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TSD Group specializes in IT outsourcing services, software product development, and end-to-end custom software solutions. For more than 15 years in business, we have been successfully actualizing an increasing number of projects for our global clients across five continents, including leading financial organizations, “Big Four” accounting and auditing firms, innovative technology companies, gambling companies, and more.
The TSD Group is a group of companies with an IT focus, consisting of the holding company TSD Group, Ltd and the subsidiary companies TSD Services, Ltd and TSD Software, Ltd.
TSD Services is focused on providing world-class offshore and nearshore software development outsourcing services offered under the engagement models of staff augmentation, dedicated teams, and project outsourcing.

TSD Software specializes in delivering end-to-end software development services. The company is the creator of a Relativity-based applications suite and the business process management framework Hydrogen.

Benefits

Possibility to work remotely

Work on interesting projects with a team of skilled professionals

Relocation option

A challenging job in a fast-developing company

Possibilities for career advancement

Very good remuneration package and complimentary social benefits