Application Support Engineer (Afternoon Shift)

TSD is looking to hire Mid-level Application Support Engineer to help with the support, administration and maintenance of business-critical applications for one of our main US-based clients in the financial industry.

Job Role

The primary focus of this position is to provide support for business-critical applications and tools, maintain their availability, monitor the environments and perform deployment, maintenance and optimization requests. These activities require frequent communication with related internal and external parties both verbally and written. Incoming workloads are received through an internal ticketing system and their implementation is done in line with pre-defined change, request and incident management processes.

Job Responsibilities

  • Handling team ticket queues for requests, incidents and change requests.
  • Investigation, troubleshooting and RCA for issues related with business applications.
  • Providing support to both internal and external technical teams.
  • Handling of code deployments via Octo Deploy.
  • Perform health checks of the business environment.
  • Monitor and maintain application availability, including backend infrastructure.
  • Configure backend infrastructure for newly developed applications.
  • Support both production and non-production environments.
  • Properly document standard processes and technical efforts.

Job Requirements

  • Excellent communication skills – written and verbal in both Bulgarian and English languages.
  • Good documentation skills – ability to produce quality documents and updates to tasks.
  • Good understanding of Microsoft-based environments.
  • Good understanding of how software systems work.
  • Minimum of 3 years of experience in the IT Operations field.
  • Minimum of 3 years of hands-on experience with Microsoft-based systems, Windows server. (2012 and up) and desktop OS (XP, 7, 8, 10, 11), Microsoft products and practices.
  • Experience with IIS-based applications.
  • Experience with SQL is a plus.
  • Understanding of DNS, DHCP, basic networking.
  • Understanding of virtual technologies.
  • Experience with PowerShell or other CLIs.
  • Experience with hybrid infrastructure is a plus (on-prem to Azure).
  • Experience with automation is a plus.

Personal skills

  • Able to work with minimal supervision.
  • Good communication skills.
  • Motivated and self-driven.
  • Excellent team player.
  • Proactive.
  • Quick learner.
  • Ability to produce good documentation.
  • Focused & Results orientated.

We are offering you

  • Regular team events.
  • Working hours will be from 4pm to 1am Bulgarian time (EET).
  • Interesting Loyalty and Employee Recognition programs.
  • Referral Program.
  • Open, friendly and fun working environment.

How to apply

If you are looking for new opportunities, together with interesting and challenging projects, please, do not hesitate to send your CV in English.

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TSD Group specializes in IT outsourcing services, software product development, and end-to-end custom software solutions. For more than 15 years in business, we have been successfully actualizing an increasing number of projects for our global clients across five continents, including leading financial organizations, “Big Four” accounting and auditing firms, innovative technology companies, gambling companies, and more.
The TSD Group is a group of companies with an IT focus, consisting of the holding company TSD Group, Ltd and the subsidiary companies TSD Services, Ltd and TSD Software, Ltd.
TSD Services is focused on providing world-class offshore and nearshore software development outsourcing services offered under the engagement models of staff augmentation, dedicated teams, and project outsourcing.

TSD Software specializes in delivering end-to-end software development services. The company is the creator of a Relativity-based applications suite and the business process management framework Hydrogen.

Benefits

Possibility to work remotely

Work on interesting projects with a team of skilled professionals

Relocation option

A challenging job in a fast-developing company

Possibilities for career advancement

Very good remuneration package and complimentary social benefits