M-ITaaS (Managed IT-as-a-Service)

Modern IT Support for Growing Businesses

Predictable pricing, professional support, and zero overhead for your internal team.

⚠️ COMMON PROBLEMS WE SOLVE

Are you facing any of these challenges?

  • Constant IT disruptions and slow support response times

  • Unpredictable IT costs that blow your budget

  • Poor backup and recovery mechanisms

  • Lack of real-time monitoring and security

  • Difficulty scaling IT as your team grows

  • No clear IT roadmap

You don’t have to choose between control and cost.

M-ITaaS gives you both.

↓

OLD WAY VS. M-ITAAS MODEL

Without M-ITaaS

  • Hidden IT expenses

  • Unmonitored infrastructure

  • Slow incident response

  • Limited in-house expertise

  • Manual backups & patching

  • Reactive problem solving

With M-ITaaS

  • Transparent monthly subscription

  • 24/7 monitoring & Real-time alerts

  • Defined SLA (as low as 2h)

  • Access to multi-role IT experts

  • Automated, documented, reliable

  • Proactive optimization & Strategy

PICK A PLAN THAT FITS

Transparent tiered pricing. No surprises.

↓

  •    KEY PLAN SERVICES
  •    Workstations
    Coverage for a set number of Windows-based user devices, depending on the selected plan.
  •    Response time (SLA)
    Guaranteed reaction times based on issue severity and plan level.
  •    Support and Ticket Handling
    Centralized support via ticketing system and email.
  •    Service Coverage 
    Flexible support hours depending on your service tier.
  •    Servers & Appliance 
    Insightful service reports with key metrics: ticket volume, resolution time, assignee activity/team performance, and customizable labels tailored to your business priorities.
  •    SLA & Activity Reports
    Insightful service reports with key metrics: ticket volume, resolution time, assignee activity/team performance, and customizable labels tailored to your business priorities.
  •    Remote Device Management 
    Full remote control and support of devices via secure VPN or tools like TeamViewer or AnyDesk.
  •    Tier 1 Help Desk & Support 
    First-line support for access issues, account setup, ticketing, and basic technical troubleshooting with full case documentation and structured escalation if needed.
  •    System Monitoring
    Proactive monitoring with alerts, health checks, and reports to detect and prevent IT issues before they impact your operations.
  •    Patch Management 
    Regular patching of systems and third-party apps to fix vulnerabilities and maintain compliance.
  •    Tier 2 Support & Administration 
    Advanced IT support for complex issues, system configuration, RCA, vendor management, and escalated issue resolution.
  •    System Backup 
    Manual and automated backup setup for core systems with restore procedures and scheduling.
  •    Infrastructure Management
    End-to-end management of IT infrastructure, including virtualization, OS, network, cloud, and on-prem.
  •    IT Security Administration 
    Antivirus and vulnerability tool setup, policy enforcement, firewall/VPN, and endpoint protection.
  •    Mobile Device Management 
    Mobile fleet control, data encryption, usage policy setup, and secure backups for mobile devices.
  •    Vulnerability Assessment  
    On-demand scan and detailed report of IT vulnerabilities with mitigation recommendations.
  •    Incident Management 
    Structured incident handling with full traceability, cross-team coordination, root cause analysis, and steps to prevent future disruptions.
  •    Change Management 
     Structured change controls, rollback templates, and compliance-aligned deployment procedures.
  •    ADD-ONS
  •    Onboarding
    Initial client setup, including access configuration, deployment of monitoring and security agents, SLA alignment, and user guidance.
  •    Vendor Transition & Setup
    Seamless migration from your current IT provider, including full access transfer, infrastructure audit, configuration replication, and deployment of usable tools with full documentation. 
  •    Deployment
    End-to-end deployment of custom applications, infrastructure, and security solutions — including CI/CD automation, environment preparation, pre/post-deployment validation, and rollback procedures. Covers infrastructure provisioning (cloud/on-prem), software rollout, patching, and domain policy enforcement.
  •    vCIO Consulting
    Strategic IT leadership through regular sessions with a virtual CIO. Includes review of incident reports, SLA performance, and infrastructure stability, plus guidance on budgeting, cloud planning, security, compliance, and long-term IT strategy.
  •    24/7 NOC - Monitoring & Ticketing
    Response including quick detection, triage, and escalation of issues. 
  • ESSENTIAL IT
  • $459 / month
  • up to 30
  • 5h
  • 45
  • 9 am-5 pm
    Mon-Fri Client's Time Zone 
  • Up to 3 
  •  Monthly
  • one-time fee of $540
  • priced per request
  • priced per request
  • $1,000 per month
  • $2 000
  • ADVANCED IT
  • $959 / month
  • up to 70
  • 3h
  • 90
  • 8 am-8 pm
    Mon-Fri Client's Time Zone 
  • Up to 8 
  • Weekly + Monthly
  • one-time fee of $1,120
  • priced per request
  • priced per request
  • $1,000 per month
  • $3 000
  • ENTERPRISE IT
  • per request
  • up to 100
  • 2h
  • unlimited
  • 8 am-8 pm
    Mon-Fri Client's Time Zone 
  • Up to 20 
  • Weekly + Monthly
  • one-time fee of $1,275
  • priced per request
  • priced per request
  • $1,000 per month
  • $5 000

BONUSES THAT ADD REAL VALUE

↓

Bonus 1: IT Strategy Call

Strategic Roadmap Session with TSD Consultant
You get a personalized 1:1 strategy session where we analyze your IT health, identify key risks, and co-create a roadmap for the next 6–12 months. No guesswork, no generic advice.

Bonus 2: Team IT Training

Turn your employees into confident and security-aware IT users
Live training session for your end users, including how to request support, avoid phishing traps, follow IT best practices, and safely use personal devices. Includes an optional certificate and post-training quiz.

Bonus 3: Welcome Kit + IT User Onboarding Pack

Everything your employees need to get started right
Step-by-step Jira guide, security tips, support contacts & BYOD policy — all in one easy-to-share pack.

Bonus 4: Year-End IT & Business Review

Annual service and strategy alignment call with your dedicated Service Manager
We’ll review the past year’s service performance, identify new opportunities for optimization, and align your IT roadmap with future business goals. You’ll also receive a tailored summary report and early renewal options.

Bonus 5: Loyalty Reward – 1 Month Free After 12

A thank-you for your trust and long-term partnership
We believe strong relationships deserve recognition. As a sign of appreciation, clients who stay with us for 12 consecutive months receive their 13th month of service completely free – no extra paperwork, no surprises.

↓

WIN-WIN GUARANTEE

  • Sign with 50% upfront
  • If you continue past Month 1, we will deduct it from your next invoice
  • If not satisfied, the 50% covers setup efforts, no hard feelings

Start smart. Stay protected.

WHY TSD?

  • 18+ years of experience in managing mission-critical IT environments
  • ISO:27001 certified
  • Proven track record with SMBs in Finance & Banking, Information Technology, Accounting & Auditing
  • 24/7 NOC capabilities
  • Scalable services tailored to your infrastructure

Let’s explore how M-ITaaS can transform your IT.

↓