Prior to its deployment of MaxBilling solution, a renowned American law firm was experiencing challenges concerning its lengthy, heavy, and time and effort consuming billing cycle within the Relativity platform. It then took the organization an average of 49 days to transfer their Relativity cost charges into their financial system for a presentation of monthly invoices. This led to significant internal human capital costs as a result of manual processing, lost revenue from write-offs and write-downs due to delays, as well as a high DSO.

Following the deployment of MaxBilling, our client acquired the best-fitting solution to its challenge. The application quickly turned into an essential component of the company’s billing lifecycle, enabling its team to implement their Relativity cost charges into their financial systems straight through processing.

By adopting our comprehensive billing solution, the company has been enabled to execute its monthly billing in 0 days, as opposed to the prior 49 days, resulting in great decreases in internal human capital costs, increasing revenue from significant reductions of write-offs and write-downs attributable to the historical billing delays, and annual interest revenue recaptured as a result of the 49-day improvement in the client’s DSO.

A further contributing factor to the success story of our client and MaxBilling is the value that the product has provided in allowing the customer to create very flexible pricing models, thus making it possible to apply custom billing methods for particular clients.

Upon releases of MaxBilling’s new enhanced versions, the client was empowered to experiment with billing for items they had not been able to bill for in the past, by utilizing the increasing number of pricing model attributes available.

Furthermore, with the help of our billing software, the law firm was enabled to hone in on exactly how to price by experimenting through A/B type of testing with different variants. More specifically, running historical pricing jobs by exploring different A/B changes allowed the client to modify its pricing in order to increase revenue without necessarily increasing volume.

The main business value brought by MaxBilling to our client is the ultimate reduction of the company’s monthly billing cycle for the Relativity platform, thus generating major savings in terms of time, manual human effort, and operational cost.

The use of MaxBilling application has additionally led to an increase in revenue, DSO improvement, and annual interest revenue recapture for the company due to write-offs and write-downs reduction and pricing model optimizations.

MaxBilling has also offered the client an expansion of its billing opportunities for the platform and flexibility in pricing and billing through the variety of custom options.

The product has fundamentally provided our customer with a brand-new outlook to the billing process within Relativity and a highly valuable chance to concentrate on its core business activities in the platform through immense time and human capital cost savings.