Extending Fourth’s Software Development Teams with Expert QA Engineers
Client: Fourth
Service: IT staff augmentation
About Our Client
Fourth is the power behind the world’s hospitality industry. The company is a global leader in end-to-end restaurant and hospitality management technology solutions. It serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Business Challenge
Our client encountered the need to extend its IT personnel located in Ukraine due to the present challenging situation in the country. Fourth approached TSD as an experienced IT staff augmentation services provider since the company needed a backup team in Bulgaria to support some of its key software projects.
Solution
We responded to the client’s requirement by providing valuable technical expertise and successfully extending the IT teams of Fourth that work on one of its software solutions – a financial workforce application. We have been providing expert quality assurance analysts who have joined forces with the client’s software development specialists to boost capacity and efficiency for the particular project.
A part of TSD’s QA engineers is engaged in the back-end team of the project, servicing three different APIs with the specific purposes of incorporating users, servicing users, and servicing a managing application. The team is working on improving the light versions of the app while implementing changes and adding new functionalities.
The rest of our QA specialists have been contributing to other two projects of the client in parallel. One of these active projects is the mobile version of Fourth’s financial workforce application, including development and testing for Android and iOS. As the solution is already in use by hospitality industry customers, the augmented team of Fourth has been working to enhance its user interface and experience while abiding by certain banking and security requirements.
The third ongoing project supported by TSD’s QA experts is a tool that provides connectivity between the shift planning platform of a customer’s company (e.g., a restaurant or hotel) and the financial mobile app of our client Fourth, automatically synchronizing users’ data between the two systems.
Very short timelines on providing the best fit for our needs and the TSD employees that work at Fourth in the past several months are performing in an outstanding manner. Really happy that we established this type of collaboration relationship which I do believe will be very beneficial for Fourth and TSD Services.
Results
Through a reliable partnership with TSD, our client successfully augmented its software development teams with the needed quality assurance skills and know-how. As a result, the company obtained accelerated QA work within its in-house teams, being enabled to cover more quality assurance activities in a specific timeframe.
Furthermore, with the dedication of our QA specialists, the client has been allowed to achieve faster incorporation of new functionalities in its financial workforce solution. That has also contributed to an enhanced, lighter, and more user-friendly end product.
Technologies Used – Xcode, Android Studio, Charles, Proxyman, Fork, Vysor, Redux, Swagger, Control Room, Postman, Python 3
Team Size – 4 quality assurance analysts
Service Duration – Since November 2021, ongoing